Retail
Engaging our customers
When our customers want to see, touch and get to know our products and get the very best advice, they come into our four Trade Counters and 24 stores.
We play a key role in developing strong customer relationships, as well as making sales (around £40 million each year). That means calling customers to tell them about our latest in-store products, as well as guiding them when they come into our stores. It’s about understanding their needs, pointing them to the right products and spotting sales opportunities to make sure they leave our stores happy.
Our retail roles
Why work here
Join us and you’ll enjoy more freedom and variety than you’ll find in other retail businesses.
From generating quotes for customers to helping to set the product layout in your store, based on your understanding of your customers. So, it’s about working with a huge product range and a variety of specialist customers, so you understand and meet their needs. And it’s about being a key part of our multi-channel sales offer, so whether customers buy from us online, from our sales teams or in-store, they get the same quality at the same price.
Store tour
Open to both trade and public we have a range of retail stores open nationwide.
Within the UK and Ireland, we have four Trade Counters and 24 stores with over 2,500 products stocked. We also have the National Catering Equipment Center which is a specialised 20,000ft exhibition space with equipment, demonstration kitchen and training and meeting facilities.
Why not take a look around?
Developing your skills
We’ve got a strong culture of in-store coaching, so join us and whatever your background, you’ll enjoy plenty of training, so you get to know our full product range.
That includes personal skills such as negotiating, as well as sales skills like managing, following up and converting quotes. So, you’ll learn about all our different products and how they work. And you’ll have access to specific training sessions on particular suppliers, brands or concepts, so you have all the knowledge you need to give our customers great service.
Bringing the best out of you
To make sure you’re fully equipped to make the most of your potential, we’re committed to giving you every opportunity to develop your skills and build a rewarding career here. From getting to know our products and giving our customers great service, to management and leadership training, you’ll find everything you need to develop your ability. It’s up to you to make the most of it.
Induction
From day one, we’ll help you get off on the right foot, with our thorough induction. This gives you a full introduction to Nisbets, as well as an idea of what we’ll expect from you and how important your job is to the wider business.
Product knowledge
You’ll have eight days of product training each year from our in-house product trainers, to make sure you’re fully up to speed with everything in your store. Our trainers also visit stores for one-to-one training.
Customer service
Our customer service training covers every aspect of dealing with customers, so you’re well-prepared to provide the great service we’re renowned for. From how to deal with tricky customers, to effective listening, you’ll develop all the skills you need.
Management training
As a new Store Manager, you’ll start by spending 2-4 weeks in another store, learning from the manager there. Then you’ll receive formal management training to cover all the leadership skills you’ll need. At any time, you can also brush up on our standard operating procedures, which are on our intranet.
Recognising great work
Our store teams are at the sharp end of our business and we realise the incredible contribution they make to our success. That’s why we go out of our way to recognise the work they do with a range of awards.
Apprenticeships
We offer a full range of apprenticeships across all our business areas for you to launch a successful career with us.
This includes a well-established support structure, with managers who are trained to give you the right opportunities to develop your skills and thrive in our business. We work with a variety of great providers to give you all the training you need to gain a recognised qualification and support you every step of the way. With classroom and e-learning modules, alongside the opportunities to learn on the job in one of our teams, you’ll have everything you need to build a rewarding future.
Latest jobs
To see the vacancies that we currently have at Nisbets, simply click on the 'Search all jobs' button.
If you have any questions about the opportunities that we have available, or if there's anything else you'd like to know before you apply (or indeed during the application process), please don't hesitate to get in touch.
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