I’ve been encouraged to try new things and had some amazing opportunities
Working here
Working in retail
Each one of our 32 stores in the UK and Ireland is run by a small, dedicated team – usually just six people. This creates a real family atmosphere, giving you more of a say in the way the store operates. So, join us and you’ll have the kind of opportunities you don’t traditionally find in retail.
With a wide range of products in stock, you get to know what your customers want, so you can focus on giving them great service. Which gives you the opportunity to genuinely make a difference to your store and the overall Nisbets business.
Retail working patterns
This is not your traditional retail role
9-6 working hours
No Sunday trading
No bank holiday trading
Retail roles available
Sales Advisor
As a full or part-time Sales Advisor you’ll be the face of Nisbets – understanding customers’ needs and making sure they leave with what they want. As a member of a small team, you’ll be just as happy tackling visual merchandising, stock control, security checks, cash handling or general housekeeping.
You’ll need to be keen, adaptable, and great with people, able to make sales from 99p to £3000, offer expert advice and build long-term relationships to give customers exactly what they need. It’s varied, fast-paced and like no other retail job.
Assistant Manager
We believe in giving our people the chance to develop a rewarding career, so most of our Assistant Managers have been full-time Nisbets Sales Advisors.
With operational control of the store, you’ll work closely with the Store Manager, developing strategic plans and acting as duty manager when they’re not there. This includes planning the Sales Advisors’ time, managing their professional development and overseeing health and safety. You’ll need to be a well organised team player with the character to gain people’s respect.
Store Manager
You’ll have the freedom to manage every aspect of your store, from the commercial performance and the work culture to recruitment, cash control, compliance and seasonal stock control.
It’s about creating a store that gets the whole area talking. Keeping an eye on your local competitors and staying one step ahead. Coaching, mentoring and guiding your team, trusting their judgement and giving them the independence to make their own decisions. And building a business that wows us, you, your team and your customers.
Take a look around one of our stores
Our retail academy
To make sure you’re fully equipped to make the most of your potential, we’re committed to giving you every opportunity to develop your skills and build a rewarding career here.
From getting to know our products and giving our customers great service, to management and leadership training, you’ll find everything you need to develop your ability. It’s up to you to make the most of it.
Induction
From day one, we’ll help you get off on the right foot, with our thorough induction. This gives you a full introduction to Nisbets, as well as an idea of what we’ll expect from you and how important your job is to the wider business.
Product knowledge
You’ll have eight days of product training each year from our in-house product trainers, to make sure you’re fully up to speed with everything in your store. Our trainers also visit stores for one-to-one training.
Customer service
Our customer service training covers every aspect of dealing with customers, so you’re well-prepared to provide the great service we’re renowned for. From how to deal with tricky customers, to effective listening, you’ll develop all the skills you need.
Management training
As a new Store Manager, you’ll start by spending 2-4 weeks in another store, learning from the manager there. Then you’ll receive formal management training to cover all the leadership skills you’ll need. At any time, you can also brush up on our standard operating procedures, which are on our intranet.
Recognising great work
Our store teams are at the sharp end of our business and we realise the incredible contribution they make to our success. That’s why we go out of our way to recognise the work they do with a range of awards.
My career story
Lissy Wild, Retail Cluster Manager, Yorkshire and the Midlands
What attracted me to Nisbets were the amazing benefits, fantastic training and opportunities to progress and learn from others. I’ve been encouraged to try new things and had some amazing opportunities to get involved with my own store and truly make a change to the company as a whole. I’m lucky to work for a company that’s recognised my talents and hard work, and given me the opportunity to progress into a manager role. It’s rare to feel so valued and encouraged with a company that really wants to listen to my ideas and opinions.
My career story
Anthony Fernandes, Machines Sales Manager, London
I joined Nisbets when they took over my previous company in 2010. I could see they were a fast-growing company and I thought I had a lot to offer them and that we could be successful together. Our store on Shaftesbury Avenue in central London is the busiest Nisbets store and I enjoy the challenge of sourcing and selling the right equipment for the customer’s job, at the price that’s right for their budget. We have a fantastic team and every day’s different – it’s very exciting.
My career story
Ashly Monk, Store Manager, Sheffield
The best thing about being a store manager is that we have the scope to run our store like an independent business. So we can coordinate our own marketing and outreach and look after customers from start to finish. This means no two days are ever the same. As a small team, it’s great to be able to take ownership of the way we manage our work. It’s refreshing to work for a company with strong values that actually makes sure it stands by them.
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