Everyone’s so friendly and there’s a network of support

Nina Pellatt, Customer Service Advisor

Our approach to recruitment

A fair recruitment process

We’re committed to recruiting a diverse, talented workforce to take our business forward.

That’s why we’ve designed our recruitment process to put you at your ease, make you feel welcome and bring the best out of you. We aim to be open, fair and objective throughout the recruitment journey. So, while we want to find out about you, we also want you to really understand what it’s like to work here. We believe that’s how we ensure equal opportunities for everyone meaning we appoint the best person for the job every time.

Our recruitment process

Moving jobs is a big deal, so you need to make sure it’s right for you. It’s a good idea to find out as much as you can about our business, our vision and where you’ll fit in before you apply. Our process is designed to be thorough, so we can recruit the best people for our business. But don’t worry we’ll let you know right from the beginning exactly what you can expect and we will support you throughout.

Making a great application

Making a great application

Your first step is to apply online. This is your chance to make a good first impression, so try to highlight your skills and experience that are relevant for the role you’ve applied for. You’ll also need to upload your CV.

Reviewing your application

Reviewing your application

Our recruitment team will go through your application and, based on the information you’ve given us, they’ll decide if you’re going to the next stage. Then, of course, we’ll let you know if you’re through or not. 

Phone interview

Phone interview

If we decide you might have what we’re looking for, one of our recruitment team will call you to go through your experience. This gives us a bit more background on you and how well-suited you could be to the job you applied for.

Face-to-face interview

Face-to-face interview

This is your chance to impress us with examples of your experience that make you right for the job. We want to see the real you, so let your personality shine through. It’s also an opportunity for you to find out more about us, so come prepared with some great questions.

Sometimes we might ask you to do a presentation or some form of assessment  But don’t worry, we’ll let you know exactly what’s involved in plenty of time.

Getting feedback

Getting feedback

After your interview, we’d like to know your thoughts on how well we did, so we’ll ask you to call the recruitment team. Obviously, we’ll let you know if you’ve got the job as soon as possible. If you’ve been successful, we’ll make a formal offer and confirm it in writing.

Frequently asked questions


How do I apply for a job with Nisbets?

For all our jobs, we ask you to apply online. Once you’ve found a job that interests you, just follow the instructions on the screen. You can search for our latest vacancies here.

There isn’t a vacancy that matches my requirements. Can I send you my CV anyway?

Unfortunately we don’t accept speculative applications. If you can’t find a job right for you why not sign up for our job alerts? Then we’ll email you when we’ve got something more suitable available.

I don’t have a CV. Can I still apply for a job with Nisbets?

When you apply online, we’ll give you the option to attach your CV. Why? Because we think it’s the best way for you to showcase your skills and experience. If you don’t have one, it might be an idea to start putting one together.

When will I hear back following my application?

We’ll send you an email to confirm that we’ve received your application. We get a lot of applications each week, so will let you know by email if you have been successful in getting through to telephone interview or if we have decided not to take your application to the next stage

Can I apply for more than one vacancy with Nisbets?

Yes you can, but please bear in mind that the recruitment process can go at different speeds for different roles. This means you may need to decide along the way which job you’re more interested in.

Can I apply for a job by email or post?

Unfortunately not – we only accept online applications.

I’ve made a mistake in my application. How can I amend it?

Unfortunately once you’ve submitted your application, you can’t make any changes to it. So, it’s a good idea to read it through carefully before you submit it. If you do need to let us know of a change, please email the recruitment team.

How do I get feedback on my application?

We receive a large number of applications, so unfortunately, it’s impossible to give feedback to everyone at this stage. If you reach the telephone or face-to-face interview stage, we’ll be sure to give you feedback after that stage.

What do you look for in applicants?

Naturally, we want people who have the right level of skills and experience for the role. But our values are important to us as a business and we also look for people who can demonstrate how they align to these values. You can find out more about our values here.

I’m having problems submitting my application.

If you can’t complete your application or have any technical problems with our careers website, please email careers@nisbets.co.uk.

If I’m selected for a telephone interview, what should I expect?

One of our recruitment team will call or email you to arrange a convenient time for the call. Then we’ll email you some details about what to expect in the interview. Our phone interviews usually last 20-30 minutes. When it’s time for your interview, it’s a good idea to find a quiet place to take the call and to have your CV to hand.

What interview process do you follow?

We use a combination of phone and face-to-face interviewing, assessment centres, psychometric testing, personality profiling and skills based assessments. For most roles, we use a standard two-stage interview process, although this may change, depending on the role. But don’t worry, we’ll let you know what to expect at each stage of the process.

Will there be any tests or assessments during the interviews?

This will depend on the job you’ve applied for. The recruitment team will let you know what to expect in advance.

Can I claim travel expenses for attending an interview?

Unfortunately, we don’t cover travel expenses to and from interviews.

Do you have any interview tips?

We aim to make our interviews challenging, but as enjoyable as possible. You’ll probably feel more at ease if you’re well-prepared, so you could try these:

• Read the job description and match your strengths, skills and experience to what it asks for.
• Get to know our company and our business thoroughly – particularly our values.
• Take your time to think through your answers during the interview.
• Be ready to tell us what it is about Nisbets and the job that appeals to you.

Do I need a valid work permit?

We can only employ you if you have the legal right to work in the UK and we’ll ask you to give us evidence of this during the recruitment process. Unfortunately, we aren’t able to sponsor work permits.

I have a disability, so may need you to make special adjustments during the recruitment process. What should I do?

Please contact careers@nisbets.co.uk if you have a disability that may affect any stage of the recruitment process. We’ll do all we can to support you through the process.

What happens if I get offered a job at Nisbets?

One of the recruitment team will call you straight away to let you know the good news and go over the details of our offer. Then we’ll send you an offer letter and full contract of employment. Once you’ve accepted, our recruitment team will keep in touch to arrange your start date. If you have any questions at all during this process, don’t hesitate to contact the recruitment team.

Do Nisbets have a pre employment process?

We do, yes. Your job offer will be conditional on certain checks and these will vary, depending on the level of the role we’ve offered you. Our recruitment team will let you know what this involves at the start of the process.

How do I contact the recruitment team?

If you’ve already been in touch with us, your recruitment contact will have given you contact details. If you have a question that's not been answered here, please email it to careers@nisbets.co.uk. We'll get back to you with an answer within two working days. Good luck with your job search.


Our use of agencies

We have an established list of approved Recruitment Partners. So, we only pay fees to agencies who’ve signed a Recruitment Partner Supplier Agreement with us and who submit candidates through our Applicant Tracking System (ATS).

If you send us candidate details without a signed agreement, or without using the ATS, we may contact them independently with no obligation to pay you a fee. If you’re one of our approved recruitment partners, you can find our available jobs on our ATS.

We review our preferred supplier list as our business needs change. So, if you’d like to be added to our list, please contact the recruitment team on careers@nisbets.co.uk.


Contact the recruitment team

We're always pleased to hear from talented people. So if you have any questions about our job opportunities, or you'd just like some more information before you apply (or even during the application process), please feel free to get in touch.

Email: careers@nisbets.co.uk


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