What we can offer you
Our culture
We want you to feel looked after, supported, listened to and engaged with the business from day one.
At Nisbets we’ve developed a unique culture where you’ll feel looked after, supported, listened to and engaged with the business from day one. This is all down to a range of Colleague Programmes and The Kitchen - our colleague benefits and recognition platform. This helps us to all keep in touch with what is going on in the business, as well as providing bite-sized articles and information for our colleagues.
With regular team meetings, a formal appraisal process and regular one-to-ones, you’ll always know what’s happening and how you fit in.
How our people feel
86%
of our colleagues find their work meaningful
86%
of our colleagues share our values
82%
of our colleagues are proud to work at Nisbets
80%
of our colleagues feel they’re treated with respect and offered equal opportunities
An inclusive employer
Diversity is at the heart of everything we do. Why? Because it’s not only the right thing to do, but it makes good business sense.
People from diverse backgrounds bring different thinking and perspectives to our business, helping us to make better decisions and stronger customer connections. That’s why we’ve designed a recruitment process that focuses on skills and behaviours, potential and opportunity, measured against the specific criteria for each role. And it’s why we’ll value your contribution, support your personal choices and give you opportunities to connect with other colleagues who share your experiences.
Rewards and benefits
The Kitchen is our benefits and reward platform which provides you with discounts on thousands of retailers, guidance on positive physical and mental wellbeing and much more.
Pension scheme
Attendance reward
Refer a friend
Employee assistance programme
Cycle to work scheme
Seasonal gifts
Eye test
Childcare savings
Healthcare plan
Buy the latest technology with SmartTech™
Staff discounts
Car leasing
Death in service
Long service awards
Give as you earn
Our behaviours
Our behaviours outline how we want our colleagues to behave towards others.
These take into account our past, our present, and our future, and have been designed with our people to ensure we preserve the best of our culture, whilst keeping focused on what we need to do to give our company and our people an opportunity to grow. They are used across the business, from performance management and development discussions to ensuring we recruit the best talent to help our business succeed.
Learning and development
As our business keeps on developing, we want you to do the same. That’s why we offer a wide range of opportunities for learning, development and progression.
Getting you started
From day one, we’ll make sure you have access to the skills and learning you need to contribute to our business straight away. It starts with our induction programme and being allocated a buddy. If you’re a new manager, we have a number of training opportunities to help you develop your leadership skills. Whatever team you join, you’ll also have training in all our internal software.
Developing your skills
We have a wide variety of different opportunities for you to develop your skills as you progress your career at Nisbets. Whatever level you join us at, you’ll also find a range of coaching programmes and training courses to help you build on your abilities. Our Learning Management system, POTS is where you can find our E-learning courses, interactive elements and an engaging way to learn more about Nisbets and our products.
Realising your potential
We run a number of initiatives to help you develop your knowledge and build on your experience, so you can fulfil your true potential. For example, you could have the chance to get involved in special projects. We also offer both local and International secondments and opportunities for job rotation, so you can get to learn about another area of Nisbets. And we’re always looking to promote people from within the business, so you’ll find all our vacancies advertised internally.
My career story
Nicola Ransome, Senior Group Category Manager
After moving out of London and leaving the fashion industry, I was looking for something to match my skills. Nisbets were looking for a Clothing and Footwear Buyer, which seemed fairly suitable. Since I joined, the commercial team’s changed a lot, but there’s always been a real sense of teamwork. In buying it’s really important to have a strong and supportive team to get the job done. Nisbets is an ambitious company that’s constantly changing, so there are always challenges. You never know what will happen next and you learn something new every day.
My career story
Jas Nagra, Sales Operations Manager
When I joined Nisbets, I could see it was a growing company. It was a great opportunity to join a brand that’s a recognised market leader, where I could develop my skills and progress my career. What motivates me is the opportunity to influence change and improve both the working environment for colleagues and the service we offer our customers. The friendly team atmosphere and the camaraderie make it a joy to work here. There’s always something going on and rarely a day goes by when I haven’t had a laugh.
My career story
Chris Holcombe, Head of Global Ecommerce
I was fresh from university and in the process of completing my Marketing post graduate diploma when I joined Nisbets. After a short stint in Sales, I arrived as an Assistant in the Marketing team where my first job was pricing the catalogue directly with Andrew Nisbet himself! My career progression within Nisbets has certainly kept things interesting. But what I really enjoy is the fast-paced, can-do attitude that everyone has. It means that we can just get things done without excessive red tape or office politics.
My career story
Aaron Bateman, Availability Analyst
Starting back in 2014 in our Call Centre as a Team Leader, I’ve experienced many varied and challenging roles at Nisbets. Later I moved across to our Retail Stores where I’ve worked as Retail Assistant, Store Manager and later as Trade Counter Support Manager and Retail Forecast Analyst. This has now lead me to a role as an Availability Analyst overseeing stock forecasting and orders for a wider section of the business, where I can utilise skills I’ve learnt to continue to help the growth and stability of Nisbets. The support, hard work and passion of all colleagues at Nisbets is undisputed; and has helped me get to where I am today.
My career story
Luke Godfrey, Team Leader
I started out in the Contact Centre as an Advisor in 2019, but I’ve been a Team Leader for almost a year now. That early experience has allowed me to fully understand the role – the systems, the knowledge, the questions we often face. I can fully empathise both with customers and colleagues, and have the background to coach staff when they need help. The support is amazing, not only from managers but from peers too. They clearly value the internal knowledge of their staff, and roles are open to people at Nisbets when the right attitude and desire is there.
My career story
Shannon Le Grange, Carrier Administrator
I’ve had to produce creative solutions to unique problems within my new role, but it was an ability I developed during my 18 months in the Contact Centre. I learnt empathy, understanding, and developed invaluable relationships with delivery partners - as well as customers. Understanding how the different departments function together and knowing the right people to go for help has allowed me to grow, and solve countless issues for our customers. That’s the most important thing I learnt in the Contact Centre - how Nisbets works.
My career story
Jake Fewings-Mitchell, Customer Solutions Team Leader
Compared to previous places I’ve worked, Nisbets is off the scale for progression opportunities. There’s no comparison. And the more time and effort you put in, the more you’ll be rewarded. I started off on the Customer Support team, then working on different projects led me to Customer Relations. Once there, I was able to support team leaders while they were on leave, and I earned an NVQ qualification in Customer Service. Even as a Team Leader I’m still growing – I was able to complete an ILM Level 3 in the Supervisor Development programme, which is SWCCF recognised.
My career story
Ellie Manning, Contact Centre Trainer
I’ve worked in the Contact Centre for four years in total, which has given me a good understanding of how the systems work. When I returned to Nisbets after a brief departure in 2020, my colleagues encouraged me to move into the Trainer role. It was very hard to progress at my previous job, but everyone here was so supportive and with some hard work, I was able to take advantage of that opportunity. I really enjoy working here, especially being part of the Contact Centre Engagement Team - it creates a fun atmosphere and raises money for great causes!
My career story
Lissy Wild, Commercial Manager
What attracted me to Nisbets were the amazing benefits, fantastic training and opportunities to progress and learn from others. I’ve been encouraged to try new things and had some amazing opportunities to get involved with my own store and truly make a change to the company as a whole. I’m lucky to work for a company that’s recognised my talents and hard work, and given me the opportunity to progress into a manager role. It’s rare to feel so valued and encouraged with a company that really wants to listen to my ideas and opinions.
Maintaining your well-being
We recognise that mental health is just as important as physical health. We have invested in a suite of wellbeing tools for our colleagues to access 24/7, including a Wellbeing Hub on our intranet, The Kitchen.
Colleagues can access articles, fitness videos and recipes under the four pillars of Mind, Move, Money and Munch. We also have an EAP Programme available for confidential support at any time, as well as workshops and training through our EAP partner and on our Personalised Online Training System, POTS.
In 2023, 12 members of the Nisbets team attended a mental health champion training course. The training has allowed the team to create a supportive and safe environment where our colleagues can feel confident discussing their own well-being and mental health. The team are easily identified by their lime green MHFAENGLAND lanyards.
Every Wednesday is "Welldoing Wednesday" - our initiative to empower colleagues to be active and commit to their own wellbeing. All colleagues are allocated mental health awareness training as part of our aim to grow a better understanding of mental health among our population.
Liftshare
Liftshare is a dedicated community for Nisbets employees to join so they can share their commute to work. We set the scheme up to support our colleagues with an alternative option to get to their place of work and on average if you sign up to the scheme you could save £1,000 a year on your fuel costs.
We have colleagues that travel from a wide area in the South West and South Wales region, so you are very likely to find match for your journey to work. It also means we are removing commuter journeys from the road therefore reducing our carbon footprint and doing our bit to save the planet.