What I really enjoy is the fast-paced, can-do attitude that everyone has. We just get things done.

Chris Holcombe, Head of Global Ecommerce

About Nisbets

Welcome to Nisbets

Nisbets is recognised as the leading supplier of catering equipment in the UK, supplying professional kitchen equipment to restaurants, hotels, bars and more.

Our customers are at the forefront of everything we do; we stock a vast range of appliances, cookware, utensils, professional kitchen knives and much more, suitable for all - including home cooking enthusiasts. Over the past 39 years, we have established a reputation for industry excellence, providing the largest range of commercial kitchen equipment, competitively priced and delivered the very next day.

With operations in five mainland European countries, as well as Ireland, Australia, New Zealand and China, we’re not only the UK market leader; we’re a major worldwide supplier of catering equipment.

Find out more

Our customers

We sell our products to a wide range of customers including hotels, pubs, bars, restaurants and even schools and care homes.

Even if you hadn't heard about Nisbets until recently, you are more than likely to have eaten off one of our plates, used our cutlery or drank out of one of our glasses! No matter how big or small our customers are, we always strive to deliver the best customer service in line with our values and behaviours. Your role will help us to do great things for our customers by doing the basics brilliantly!

 

Nisbets in numbers

26,000

Lines

3,000

Hours of volunteering work

£550k

Raised for charity since 2012

100

Countries we export to

A brief history of Nisbets

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1983

Andrew Nisbet started his own business selling knives, clothing and text books to catering students.

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1985

Nisbets launches its first mail order catalogue.

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1996

Nisbets opens up new offices in Cork, Ireland.

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2000

Nisbets operation established in Eindhoven covering Holland & Belgium.

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2005

Nisbets opens its French operations in Combs-la-Ville near Paris.

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2010

Nisbets started operations in Australia and New Zealand.

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2016

Nisbets acquires Mitre Linen and takes a stake in Space Catering (UK) LTD.

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2017

Nisbets receives Queen’s award for Enterprise: International Trade.

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2018

Nisbets achieves position 48 in The Sunday Times Grant Thornton Top Track 250.

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2019

Nisbets have ranked within the top 50 retailing websites across UK and Ireland, in the IRUK awards.

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2021

Opened our new format 'trade counter' stores across the UK.

Our purpose, mission and values

Our purpose
To create value for all of our customers, partners, colleagues and shareholders by encouraging customers to buy more, more frequently and in a way that delivers sustainable profitable growth.

Our mission
Be the go-to supplier of catering equipment and hospitality supplies by offering customers the convenience, choice, availability and value they need.

Customer Passion

Customers rely on us for choice, timely delivery and competitive pricing and for being easy to do business with.

Working Together

We succeed by embracing diversity, developing experts and by being highly collaborative.

Authenticity

We build trust with our customers, suppliers and colleagues through responsible actions, honest dialogue and by doing what we say.

Agility

We lead the business with relentless curiosity, commercial intensity and pace, and apply rigour and discipline to everything we do.

Accountability

We empower each other and take personal ownership for our actions and results.

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A responsible business

By giving the planet a brighter future we’ll all benefit, so we’ve developed a set of corporate environmental aims:

0% landfill. By making our recycling facilities as efficient as possible.
Reduce paper waste. We offer email invoices and statements and re-use paper whenever viable.
Reduce energy and water consumption. By using energy efficient technology, we cut the resources we need.
Promote a sense responsibility. We encourage our people to devise ways to reduce our environmental impact. Such as installing solar panels on two of our UK offices, which cuts 111 tonnes of carbon emissions a year.

Our environmental initiatives
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Our awards and recognition

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2022

RoSPA

Health & Safety Gold Award

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2021

Feefo

Platinum Trusted Service Awards

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2021

South West Contact Centre Awards

Best Transformation Programme Winner

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2019

In-house Recruitment Awards

Winner

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2018

South West Contact Centre Awards

Winner

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2018

The Sunday Times Grant Thornton Top Track 250

Position 48

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2017

Queen's Award for Enterprise

International Trade Award

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2017

ECMOD Direct Commerce Awards

Winner

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2017

South West Contact Centre Awards

Winner

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2017

Feefo

Gold Trusted Service Award

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2017

Top 50 Companies for Customer Service

Award

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2017

IRUK Top 500

Top Internet Retailer

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2017

Readers' Choice Awards

Best Equipment Distributor

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2015

ECMOD

Lifetime Achievement Award for Andrew Nisbet

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2012-2016

Chef’s Choice

Best Equipment Distributor

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2016

London Stock Exchange

Top 1000 Inspiring Companies to work for

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