About us

Welcome to Nisbets

"Thank you for your interest in Nisbets. I am often asked, 'What keeps Nisbets growing?' The answer is simple. Great products, fantastic customer service, a forward-thinking approach and, above all, talented people.

People who are passionate about food and our markets. Who work together to give their best to customers and colleagues alike. Most of all, people who love our brand, what we do and the way we do it.

Nisbets is already recognised as the leading supplier of catering equipment in the UK with a reputation for industry excellence. And with operations across Europe, Australia, New Zealand, China and India, we’re now a major worldwide supplier of catering equipment. So a great place to start, establish and grow your career."

Robin White
Managing Director - UK & Ireland

Nisbets in numbers

16

Websites shipping to 76 countries

1,800 +

Employees globally

31,000

Products

£0.5 billion

In sales (2022)

Our customers

We sell our products to a wide range of customers including hotels, pubs, bars, restaurants and even schools and care homes.

Even if you hadn't heard about Nisbets until recently, you are more than likely to have eaten off one of our plates, used our cutlery or drank out of one of our glasses! No matter how big or small our customers are, we always strive to deliver the best customer service in line with our values and behaviours. Your role will help us to do great things for our customers by doing the basics brilliantly!

 

Our companies

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Nisbets

The UK's largest catering equipment supplier, serving customers around the world.

Find out more

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Mitre

A specialist provider of linen, towelling and soft furnishings to luxury and boutique hotels.

Find out more

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Space Group

Project management, manufacturing and installation expertise around commercial food service business fit outs.

Find out more

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UK Engineers

Connecting independent, qualified engineers with professional customers to service heavy equipment in the catering and hospitality sector.

Find out more

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Beaumont

The UK’s largest and most reliable supplier of Barware to the hospitality industry.

Find out more

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Jongor

Leading specialist in the rental of catering equipment, furniture and temporary kitchen solutions.

Find out more

A brief history of Nisbets

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1983

Andrew Nisbet started his own business selling knives, clothing and text books to catering students.

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1985

Nisbets launches its first mail order catalogue.

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1996

Nisbets opens up new offices in Cork, Ireland.

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2000

Nisbets operation established in Eindhoven covering Holland & Belgium.

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2005

Nisbets opens its French operations in Combs-la-Ville near Paris.

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2010

Nisbets started operations in Australia and New Zealand.

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2016

Nisbets acquires Mitre Linen and takes a stake in Space Catering (UK) LTD.

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2017

Nisbets receives Queen’s award for Enterprise: International Trade.

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2018

Nisbets achieves position 48 in The Sunday Times Grant Thornton Top Track 250.

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2019

Nisbets have ranked within the top 50 retailing websites across UK and Ireland, in the IRUK awards.

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2021

Opened our new format 'trade counter' stores across the UK.

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2022

UK Engineers, a specialist catering engineering and service firm, joins the Nisbets Group.

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2022

Nisbets acquires barware supplier Beaumont. The UK’s largest supplier of barware to the hospitality industry.

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2022

Nisbets acquires Jongor Hire. The UK’s largest supplier of furniture and catering equipment for hire.

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2023

Nisbets opens an alternative manufacturing and sourcing operation in India. Offering more freedom to store and develop a wider range of products.

Our purpose, mission and values

Our purpose
To create value for all of our customers, partners, colleagues and shareholders by encouraging customers to buy more, more frequently and in a way that delivers sustainable profitable growth.

Our mission
Be the go-to supplier of catering equipment and hospitality supplies by offering customers the convenience, choice, availability and value they need.

Customer Passion

Customers rely on us for choice, timely delivery and competitive pricing and for being easy to do business with.

Working Together

We succeed by embracing diversity, developing experts and by being highly collaborative.

Authenticity

We build trust with our customers, suppliers and colleagues through responsible actions, honest dialogue and by doing what we say.

Agility

We lead the business with relentless curiosity, commercial intensity and pace, and apply rigour and discipline to everything we do.

Accountability

We empower each other and take personal ownership for our actions and results.

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A responsible business

In the last 12 months we’ve implemented our sustainability development plan with a number of significant improvements.

Own brand packaging: We’re working with suppliers to improve packaging by removing polystyrene and plastics bags, using paper taps and making packaging smaller.

Warehouse packaging: We’re improving warehouse packaging by using new energy efficient pallet wrappers, reducing secondary bagging on liquids, removing polystyrene and working with a new carbon neutral consumables supplier.

Transport: We’ve moved transport and storage of large white goods to a new supplier in new purpose built warehouse with solar panels and car chargers. This new supplier already has Net Zero goals in place.

Sourcing: We’re sourcing products from locations closer to the UK.

Energy: We’ve moved 95% or our energy contracts to renewable energy providers, decreasing our carbon footprint. As well as having solar panels on a number of our sites.

Find out more about how we're doing our bit to save the planet.

Our sustainability policy
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Our community activity in numbers (2012-2023)

739

Charities supported

£426,000

In charitable donations

45

Volunteer events

3,076

Volunteering hours

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Nisbets in the Community

We aim to create better places to live, work and do business, wherever we operate around the world.

That’s where our long-term charitable project, ‘Nisbets in the Community’, comes in, supporting and empowering a variety of initiatives that deliver social value for the local communities around our sites. We employ more than 1,700 people and ‘Nisbets in the Community’ develops local programmes and networks to support the communities where our people live. This includes supporting local charitable and not-for-profit networks, as well as direct support from our people through volunteering and financial donations.

Our awards and recognition

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2023

Feefo

Platinum Trusted Service Award

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2023

RoSPA

Gold Award

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2022

Catering Insight Awards

Distributer of the Year - Marketing and Strategy

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2022

South West Contact Centre Awards

Best People Engagement, Best People Development, and Best Recruitment Retention Strategy

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2022

RoSPA

Health & Safety Gold Award

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2022

Feefo

Platinum Trusted Service Award

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2021

South West Contact Centre Awards

Best Transformation Programme Winner

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2021

Feefo

Platinum Trusted Service Award

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2019

In-house Recruitment Awards

Winner

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2018

South West Contact Centre Awards

Winner

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2018

The Sunday Times Grant Thornton Top Track 250

Position 48

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2017

Queen's Award for Enterprise

International Trade Award

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2017

ECMOD Direct Commerce Awards

Winner

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2017

South West Contact Centre Awards

Winner

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2017

Feefo

Gold Trusted Service Award

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2017

Top 50 Companies for Customer Service

Award

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2017

IRUK Top 500

Top Internet Retailer

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2017

Readers' Choice Awards

Best Equipment Distributor

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2016

London Stock Exchange

Top 1,000 Inspiring Companies To Work For

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2015

ECMOD

Lifetime Achievement Award for Andrew Nisbet

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2012-2016

Chef’s Choice

Best Equipment Distributor

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