Customer Contact Centre
The face of Nisbets
To many of our customers, we're the face of Nisbets. Every day we communicate with them and listen to their needs. We offer advice and support and give them great service, so they keep coming back for more.
So, everything we do helps to build Nisbets’ reputation for excellence. From answering customer calls quicker, resolving queries in one contact, to passing on their frustrations and issues to the business to make change happen. It’s about getting things right for the customer every time. And always looking for ways to improve. By delivering brilliant customer experiences we help to generate new sales and support the growth of the business.
Our contact centre roles
Customer Service Advisor
We have Customer Service Advisors at all levels, so there are plenty of opportunities to develop your skills and grow your career if you want to. After initial training in our academy, you’ll start to deal with a range of customer calls and emails. This could lead to handling more detailed customer issues. Or gaining more responsibility, such as being a buddy for a new member of the team. It all depends on how well you’re developing and where your ambition lies. If you love the role you’re in and are great at it, we won’t ask you to change but we’ll carry on rewarding you for doing that.
But if you want to build your career, you could join our Customer Solutions team, where we contact customers using email, web chat and social media. Or in our Customer Support team, you might use your negotiation skills to cover complex customer issues and deal with suppliers. And if you want to move up, you could become a Team Leader, an in-house subject expert or a coach. It all depends on you.
You’ll be leading, developing and mentoring a team of 10-12 Customer Service Advisors. That means working with them as individuals. Having regular one-to-ones to check their progress against their development plans. Ensuring that they’re happy. And keeping their skills and knowledge up-to-date.
So, you’ll give them regular coaching – around 55 hours a month. And you’ll monitor their calls and give them feedback on how they’re performing. That means handling any issues, offering advice and guidance, and recommending training. At the same time, you’ll also lead a variety of projects to help improve our service. In short, you’ll play a big role in giving customers the best possible service.
Sales and Service Manager
You’ll be working closely with Team Leaders, mentoring and guiding them to make sure we’re constantly delivering high quality customer service.
That means you’ll be developing strategies, implementing plans and constantly looking at new ways to develop our services. And you’ll be monitoring customer feedback to make sure we’re always meeting their needs.
Contact Centre Trainer
Training is vital to make sure we’re always delivering high quality customer service. And you’ll be at the heart of it. Creating training plans. Developing and running a variety of relevant contact centre courses. In everything from Nisbets products to soft skills and even our induction programme.
In short, you’ll ensure that our people are always well prepared to give customers the very best service to meet their needs.
Resource Planning Team
We set ourselves high standards and it takes a lot of planning to make sure we meet them. That’s where this team comes in. It’s about ensuring we have enough people to keep call waiting times down. Assessing call quality. Monitoring individual performance and supporting career planning. And creating personalised training plans. All to keep us at the top of our game.
What you can expect
We’re proud of what we achieve as a team and the quality service we give our customers and we’ve won industry awards that are testament to that.
Join us and you’ll find a different kind of contact centre. A flexible, supportive and inclusive atmosphere. Where you’re treated as an individual and your personal achievements are celebrated and rewarded and where your opinions and suggestions count. A fun workplace with a real buzz to it. That only works to 5.30pm, Monday to Friday – so no weekend working.
We recognise that people have different needs depending on their personal circumstances so we do all we can to give you flexible shifts to suit your lifestyle. Including options to work from home some of the time.
Developing your skills
If you’re interested in cooking and catering, our contact centre is the place for you. We’ll give you thorough training on all our products and the skills you need.
Bringing the best out in you
You’ll have your own personal development plan, so you continue to develop and grow your career here. We even offer apprenticeships and professional qualifications in customer service and team leading.
If you want to move on from the Contact Centre this is a great launchpad for a career at Nisbets. We have many examples of successful careers that began in the contact centre.
Contact Centre Academy
Our dedicated Contact Centre Academy is there to help you develop your customer service skills from day one. We’ll help you to develop your soft skills. And you’ll even get to practise taking supervised live customer calls in a special Academy bay in the call centre itself.
It’s all designed to get you up and running as quickly as possible, dealing with our customers and giving them great service. As you build your career, you’ll get the chance to develop your skills further.
Customer Service Training
As the face of our business to customers, our Contact Centre plays a huge role in building and maintaining Nisbets’ reputation for excellence. So, we’ll give you all the training you need to give customers the service they expect and deserve. From how to deal with tricky issues or situations, to effective listening, you’ll develop useful skills you can draw on throughout your career.
We offer a full range of apprenticeships across all our business areas for you to launch a successful career with us.
This includes a well-established support structure, with managers who are trained to give you the right opportunities to develop your skills and thrive in our business. We work with a variety of great providers to give you all the training you need to gain a recognised qualification and support you every step of the way. With classroom and e-learning modules, alongside the opportunities to learn on the job in one of our teams, you’ll have everything you need to build a rewarding future.
Latest contact centre jobs
Here are the latest vacancies that we currently have in our contact centre. Simply, click on the job title to find out more.
You can see all the jobs we have available by clicking the ‘Search all jobs’ button. But don’t forget, if you can’t find your perfect job right now, you can 'Register for job alerts'. That way, we’ll get in touch when a relevant job does come up.
If you have any questions about the opportunities that we have available, or if there's anything else you'd like to know before you apply (or indeed during the application process), please don't hesitate to get in touch.