To be honest, I’ve never had so much fun at work

Working here
Our contact centre roles
Training and development
Join our contact centre and you can expect plenty of opportunities to learn new skills and move into different teams to develop a rewarding career. From thorough training in all aspects of dealing with customer calls, to developing your customer service skills and on-going coaching, you’ll have everything you need to progress.
You’ll also find an environment where you’re encouraged to build your career at Nisbets, with opportunities to move into different teams around the business, as well as in the contact centre.
Contact Centre Academy
When you join us, you’ll have first class training from the dedicated team at our Contact Centre Academy. Over a period of intensive training, you’ll learn all about how to take a call and will develop your soft skills. This will include stints in the academy bay in the contact centre, taking live calls under supervision.
It’s all designed to get you up and running as quickly as possible, dealing with our customers and giving them great service. As you develop your career, you’ll also have opportunities for further learning.
Customer Service Training
Our customer service training covers every aspect of dealing with customers, so you’re well-prepared to provide the great service we’re renowned for. From how to deal with tricky customers, to effective listening, you’ll develop all the skills you need.
My career story
Nina Pellatt, Customer Service Advisor
The people and the working environment make Nisbets a great place to work. Everyone’s so friendly and there’s a network of support to help with your work, progression or personal development. Some days can be challenging as they would be in any job. But there’s always the opportunity to have your say about what you think. Each team has representatives who take our suggestions and make sure they’re heard. Also, I love cooking, so working for a company where I can kit out my kitchen with loads of nice things is a great bonus!

My career story
Lee Rowland, Customer Engagement Team Leader
Everyone’s so friendly and supportive here. From day one, I’ve had everything I need to do my job. The training was absolutely amazing and I never have to go far to find help if it’s needed. To be honest, I’ve never had so much fun at work. We’re all here to do a good job, but having fun while doing it makes all the difference. The best aspects? The dedication people have for doing the best for our customers, being able to have non-scripted, real life conversations, and being part of a great team.
