Spares Advisor


Reference: NIS000772

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Spares Administrator – Avonmouth, Bristol

At Nisbets, we have a wonderful opportunity to join our Spare Parts Department as a Spares Administrator and join a team that provide excellent customer care throughout our customers.

About the role

  • You’ll be taking inbound calls, predominantly from customers & provide support using specific Maginus software
  • You will provide technical information for customer queries via QMS, email and phone
  • You’ll be updating spares reports and supplier invoices
  • You’ll have regular communication with service department to issue spare parts for warranty work
  • You will be processing warranty claims forms via Intranet system
  • You’ll liaise with suppliers to arrange warranty claims and returns
  • You’ll place orders for spare parts for engineers and customers
  • You will take ownership and maintain control of parts information for Ebay

About you

As the Spares Administrator, you will have experience of working within an office/phone based environment and be comfortable of receiving and making outbound phone calls. You’ll be computer literate and have a good understanding of working on Microsoft packages (Outlook, word etc). In particular, you’ll have previous experience of Microsoft Excel and be use to using V-Look Ups & Pivot Tables

About Nisbets

You may have heard of us, you may not, but the chances are you will have eaten off of one of our plates or taken a drink from one of our glasses without ever realising. We provide a huge range of catering equipment to a wide variety of businesses and export to 100 countries. We probably provide the machine for your essential morning cappuccino along with the exquisite tableware at your favourite restaurant.

We are the UK’s market leading catering equipment supplier. Established as a small family business in 1983 to the global operation of today, growth and innovation is what sets us apart and makes us unique. Our story is one of high growth, huge challenges and an enormous opportunity ahead of us. Nisbets has been recognised on The 2018 Sunday Times' TopTrack250 which champions Britain’s growing businesses. We've ranked 48th and just one of nine businesses recognised in the South West. Having doubled our turnover in the last 5 years the scale of opportunity ahead of us is vast and we need like-minded, ambitious people, to help us deliver our UK and International growth plans.

You will be well rewarded for your hard work, not only will you be part of a growing business but we’ll make sure you have the right training and progression opportunities. Driven by collaborative working means the scope for growth and personal impact is enormous.



Fourth Way
BS11 8TB

About Nisbets

What keeps Nisbets growing? Great products, fantastic customer service, a forward-thinking approach and, above all, talented people. People who are passionate about food and our markets. Who work together to give their best to customers and colleagues alike. Most of all, people who love our brand, what we do and the way we do it.



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