Service Administrator


Reference: NIS000769

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Service Administrator X6 – Avonmouth, Bristol

Nisbets have an excellent opportunity to join our Service Department as a Service Administrator and be part of a team providing excellent service to customers requiring Service Department assistance.

About the role

  • You’ll administer one of the Service work-streams in accordance with its specific processes and requirements (Samsung, Workshop, Installations, Field Repairs, Supplier Repairs, Menu Master)
  • You’ll take incoming Service phone calls (as a member of the general Service hunt group) and resolve where possible or route to the appropriate resource
  • To undertake additional Service activities as requested by the Service Team Leader

About you

  • You will have experience working within a customer service environment
  • Previous experience of working within a phone based/ office environment
  • Be proficient with using Microsoft Office and company computer databases
  • Good verbal and written communication skills
  • Excellent telephone manner with strong customer service skills

About Nisbets

You may have heard of us, you may not, but the chances are you will have eaten off of one of our plates or taken a drink from one of our glasses without ever realising. We provide a huge range of catering equipment to a wide variety of businesses and export to 100 countries. We probably provide the machine for your essential morning cappuccino along with the exquisite tableware at your favourite restaurant.

We are the UK’s market leading catering equipment supplier. Established as a small family business in 1983 to the global operation of today, growth and innovation is what sets us apart and makes us unique. Our story is one of high growth, huge challenges and an enormous opportunity ahead of us. Nisbets has been recognised on The 2018 Sunday Times' TopTrack250 which champions Britain’s growing businesses. We've ranked 48th and just one of nine businesses recognised in the South West. Having doubled our turnover in the last 5 years the scale of opportunity ahead of us is vast and we need like-minded, ambitious people, to help us deliver our UK and International growth plans.

You will be well rewarded for your hard work, not only will you be part of a growing business but we’ll make sure you have the right training and progression opportunities. Driven by collaborative working means the scope for growth and personal impact is enormous.


Fourth Way
BS11 8TB

About Nisbets

What keeps Nisbets growing? Great products, fantastic customer service, a forward-thinking approach and, above all, talented people. People who are passionate about food and our markets. Who work together to give their best to customers and colleagues alike. Most of all, people who love our brand, what we do and the way we do it.



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