Contact Centre Manager
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Contact Centre Manager - Avonmouth, Bristol
About the role
As Contact Centre you will effectively motivate and develop the team to deliver an exceptional customer experience, first time every time. You will also drive through cultural transformation to increase sales through excellent customer engagement and create and implement a sales focused environment whilst ensuring world class customer service at all times.
You will lead your team providing regular coaching and development, focusing on quality and consistency, continually supporting Nisbets’ profile as a market leader and relentlessly supporting our customers to do great things.
To apply for this role you will have previous experience from within a similar Contact Centre Manager position, ideally from within a sales and service environment. You will be a strong people manager with excellent communication, coaching and stakeholder management skills. You will be able to work cross functionally and collaboratively and have the gravitas to design and implement strategies and projects.
Our award winning contact centre is a vibrant, fun place to work and this roles offers an excellent chance to progress your career by enhancing and evolving an already successful centre.
You may have heard of us, you may not, but the chances are you will have eaten off of one of our plates or taken a drink from one of our glasses without ever realising. We provide a huge range of catering equipment to a wide variety of businesses and export to 100 countries. We probably provide the machine for your essential morning cappuccino along with the exquisite tableware at your favourite restaurant.
We are the UK’s market leading catering equipment supplier. Established as a small family business in 1983 to the global operation of today, growth and innovation is what sets us apart and makes us unique. Our story is one of high growth, huge challenges and an enormous opportunity ahead of us. Nisbets has been recognised on The 2018 Sunday Times' TopTrack250 which champions Britain’s growing businesses. We've ranked 48th and just one of nine businesses recognised in the South West. Having doubled our turnover in the last 5 years the scale of opportunity ahead of us is vast and we need like-minded, ambitious people, to help us deliver our UK and International growth plans.
You will be well rewarded for your hard work, not only will you be part of a growing business but we’ll make sure you have the right training and progression opportunities. Driven by collaborative working means the scope for growth and personal impact is enormous.
Ref: NIS000793 INDMP
What keeps Nisbets growing? Great products, fantastic customer service, a forward-thinking approach and, above all, talented people. People who are passionate about food and our markets. Who work together to give their best to customers and colleagues alike. Most of all, people who love our brand, what we do and the way we do it.
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